# Pricing/Subscriptions
## Player vs Organizer accounts
Scoreholio has **two separate account types**: **Player** and **Organizer**. Each serves a different purpose and operates independently within the app.
**Player Accounts**
* Used to track stats, rankings, and participate in tournaments.
* Login is only available through the **Scoreholio app** under the **PLAYER PROFILE** tab.
* No password is required—login is verified via an email code.
* **SPR+ is a player-only upgrade** and does not affect an Organizer account.
**Organizer Accounts**
* Required to **run tournaments** on Scoreholio.
* Login requires an **email and password**.
* To create an Organizer account, go to the **RUN A TOURNAMENT** section in the app.
* Organizer accounts can be accessed on both the **app** and the [**Scoreholio website**](https://www.scoreholio.com).
* You can log in on **multiple devices** using the same Organizer account.
* **All Organizer subscriptions include SPR+**, but if you have a separate SPR+ subscription, you’ll need to cancel it manually in the app store.
#### **Important Notes**
* Player and Organizer accounts are **completely separate**—you can use the same or different emails for each.
* Want help running your tournament? Use [**Organizer Assist** ](https://docs.scoreholio.com/run-a-tournament/organizer-assist)to grant access to additional organizers.
## Managing your Scoreholio Subscription
Scoreholio **does not** accept or store any credit card or payment information within the app. All subscription payments are processed through the app store on your device.
If you need to cancel, pause, or modify your subscription, follow the appropriate link below based on your device:
📱 [**Manage Subscription on Google Play**](https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid\&hl=en)\
🍏 [**Manage Subscription on iPhone (Apple App Store)**](https://support.apple.com/en-us/HT202039)
For further assistance, refer to your app store’s support page or reach out to their customer service.
## Player Subscription Levels
Check out more on [SPR+](https://docs.scoreholio.com/player-profile/spr+-1)
## Organizer Subscription Levels
### **All paid organizer plans come with a free SPR+ player upgrade.**
{% hint style="danger" %}
**If you already have SPR+ make sure you go to the app store and cancel your SPR+ after upgrading your organizer account.**
{% endhint %}
How to Upgrade to a Paid Organizer Subscription
All upgrades are handled by the app store and must be upgraded through your mobile phone or tablet.
## Upgrading Annual Subscription from one level to another
#### **Upgrading Your Annual Subscription**
If you upgrade your **Scoreholio annual subscription** from one level to another, the process varies depending on your device:
**📱 Android (Google Play)**
* Any **remaining balance** from your current plan is **applied to the new plan**.
* Once that balance reaches **zero**, your new plan will renew at the **full yearly price**.
* Your **renewal date will move closer** than before, reflecting the applied balance.
* The new renewal date is when you will be charged at your **new subscription level**.
**🍏 iOS (Apple App Store)**
* Apple **refunds the remaining balance** from your current plan.
* Then, it **charges you** for the **new subscription level**.
* You will see **two transactions**: one **refund** and one **new charge**.
* Your **renewal date resets** to **one year from the date of your upgrade**.
Let us know if you have any questions about your subscription upgrade!
## **Billing Error**
If your subscription has been interupted due to a billing error see below how to fix the issue:
[Android Billing Support](https://support.google.com/googleplay/answer/1050566?hl=en)
[iOS Billing Support](https://support.apple.com/billing)
## How to Cancel Your Scoreholio Subscription
Since Scoreholio is a mobile app, your subscription is managed through your device’s app store (Apple App Store or Google Play).
If you want to cancel your subscription, you’ll need to do so directly through your app store’s subscription settings.
If you’re having trouble finding where your subscriptions are managed, you can open the **Scoreholio app** and go to **Player Profile - Upgrade to SPR+ - Manage Subscription**. This will take you directly to your app store’s subscription page where you can view, update, or cancel your Scoreholio subscription.
